I've been buying and selling clothes with the Plato's Closet brand for 17 years and ResaleAI has been the most exciting improvement since touch screen compatible DRS! The fact that this software is developed and maintained by people that own and operate a Winmark brand make it an even better product; they are constantly improving the features as needs arise in their stores. This is a company that truly understands what it takes to run a successful resale business! Our Plato's Closet and Style Encore have greatly improved their operations using ResaleAI and we are excited to see what the new features will hold for the future!
Resale AI has been one of the best things that I have implemented in my Once Upon a Child and Plato's Closet stores. Being able to see sales, buy and trade goals, closing tasks and notes for the day are just a few examples of how much easier it is to check in with my stores on a daily basis. The backstock management program is phenomenal. Being able to text my customers when buys are complete is another awesome feature. How about emails being automatically downloaded in constant contact? Yes, it does that too! I can't recommend Jackson and Resale AI enough, hands down the best money spent.
This has made us much more efficient. It helps us to hold people accountable, manage our inventory, track sales, and communicate with each other. Fabulous!
If you are questioning the value of investing in Resale AI I can tell you that the efficiencies that Resale AI have brought to our store have more than made up for the monthly cost. We have been using Resale AI for over 2 years and initially signed up for the back stock feature (which is worth every penny of the monthly fee), but quickly realized that Resale AI was a game changer. I have become somewhat obsessive about checking the daily sales totals and how many buys are i... n the queue, but honestly the real time info lets me know if I need to go into the store to help or call staff in. Clients love that we text when their buy is done, and it saves staff so much time. We've been able to reduce our paperwork - not only do we use Resale for our "closet chat" and to assign daily, weekly and monthly tasks but now with Sign to Sell - no more sign in sheets!! Staff and customers LOVE Sign to Sell and as a side benefit it has significantly boosted our email list because it automatically prompts customers to enter their email address! Jackson and his team are constantly innovating and extremely responsive. I can't imagine not having Resale and am looking forward to using it from day 1 in our second location.
Resaleai has revolutionized how I run my businesses! It is the perfect solution for an outdated DRS computer platform! I can communicate with my staff, see buys in real time, text customers when their buy is complete, manage my Backstock rotation, pull up customer history on my cellphone, and get my daily sales, Day Close, ADT and trade percent emailed to me once Day Close is run!! While I am in my stores daily, I love this ability to check thing remotely. This has taken away so many frustrations and headaches created by DRS and it technology challenges!
If you have not jumped on board with Resale AI, I encourage you to. It is impossible to regret! My staff & customers both love the features that this program offers, but I definitely love it the most! It keeps my store/staff organized and makes life way easier! I also love that if you're having any problems with the program you or your staff can chat with Jackson or Glenn and get a response/resolution quickly. Resale AI was created by a franchisee and that makes it even better... someone who knows your daily struggle and knows your business inside and out. I will recommend and stand behind Resale AI all day!
I took forever deciding if I should purchase Resale AI. I wish I had done it much sooner.
Hands down, THE single greatest efficiency I have implemented at Style Encore is ResaleAI. Through our beta testing, Sign to Sell has pushed the product even further through significantly enhancing the customer experience. The buy process is more fun than ever because everyone (customer and staff) is completely informed throughout the buy process. There is no more guessing and all stages of the buy are much better organized. This is one of those tools that you can't believe there was a time we did without. Thank you! :-)
We were hesitant to add a new line item to our expense column, but wow, ResaleAI has easily paid for itself in customer satisfaction alone. Additionally, the information provided in each daily email really helps me to seize training opportunities when they are fresh. If all of that isn't enough, some of the new features, such as buy check-ins via mobile phone, etc. are going to cut down on labor hours and even increase marketing capabilities through SEO and true conversion tracking! My only complaint is that Winmark, thus far, hasn't been willing to subsidize this (or something like it.) This is an incredible opportunity to provide their franchisees with some much needed technological support with very little relative effect on their bottom line. What an amazing way for them to practice the customer service that is so often "preached" at conference. Each new ResaleAI feature and integration continues to propel our stores forward and the customer service that ResaleAI provides to us is absolutely top notch. I'd be happy to talk with anyone about how we rolled out each feature as well as some of our developed best practices.Adam Brown (owner)Plato's PortagePlato's East LansingPlato's Jackson, MIStyle Encore Portage