Best thing my store has implemented- HANDS DOWN! Too robust a system to go into here but Wow! Worth its weight in gold!!!
I've been buying and selling clothes with the Plato's Closet brand for 17 years and ResaleAI has been the most exciting improvement since touch screen compatible DRS! The fact that this software is developed and maintained by people that own and operate a Winmark brand make it an even better product; they are constantly improving the features as needs arise in their stores. This is a company that truly understands what it takes to run a successful resale business! Our Plato's Closet and Style Encore have greatly improved their operations using ResaleAI and we are excited to see what the new features will hold for the future!
I took forever deciding if I should purchase Resale AI. I wish I had done it much sooner.
ResaleAI (RAI) has changed the way I do business and made everything better! Our whole operation runs more smoothly and is easier to manage and understand. My staff loves RAI and so do our customers! The back stock feature alone is worth the money, but then you add in the opening and closing checklists, daily tasks, customer texting, plus more and this system is a no brainer! I recommend it to everyone and appreciate all the hardwork the RAI team has put into this to make it a great product. Thank you!
We were hesitant to add a new line item to our expense column, but wow, ResaleAI has easily paid for itself in customer satisfaction alone. Additionally, the information provided in each daily email really helps me to seize training opportunities when they are fresh. If all of that isn't enough, some of the new features, such as buy check-ins via mobile phone, etc. are going to cut down on labor hours and even increase marketing capabilities through SEO and true conversion tracking! My only complaint is that Winmark, thus far, hasn't been willing to subsidize this (or something like it.) This is an incredible opportunity to provide their franchisees with some much needed technological support with very little relative effect on their bottom line. What an amazing way for them to practice the customer service that is so often "preached" at conference. Each new ResaleAI feature and integration continues to propel our stores forward and the customer service that ResaleAI provides to us is absolutely top notch. I'd be happy to talk with anyone about how we rolled out each feature as well as some of our developed best practices.Adam Brown (owner)Plato's PortagePlato's East LansingPlato's Jackson, MIStyle Encore Portage
Although I was not able to make it to 2016 conference, I learned about ResaleAI through (of all things!) a facebook sponsored ad. I immediately called to find out more. This has made my life so much easier in terms of communication and knowing where we are at all times. There are still the daily challenges of getting everyone on the same page and training, but at least we know where our numbers are, does away with the chat pages that very part timers miss out on information when they only work a few days a week - anybody can log in at anytime.The wheniwork and DRS integration - wow! The inventory tracking. Double wow! I don't have to keep any complicated spreadsheets and I can sort by category or age or location. It has been well worth implementing and wish we had it sooner!
We own 16 Winmark stores and Resale AI has changed our life! A few reasons why we love Resale AI:1- We can more consistently manage our stores. The DMs and I can login and check to see that the opening & closing procedures are being completed.2- Our customer experience has improved. The customers love the text message feature! 3- Emails are immediately uploaded into Constant Contact- this has saved us tons of time AND has improved sales since customers receive sale notification emails sooner4- Our Store Managers use the "Customer" feature to find customers who spend lots of money with us, and they text them to encourage them to come back for sales, promos, etc. This makes the customer feel like a "preferred customer" since we acknowledge their spending and loyalty to us.I could go on and on, but with just the items I listed below, we have seen great things happen in our business!
If you are questioning the value of investing in Resale AI I can tell you that the efficiencies that Resale AI have brought to our store have more than made up for the monthly cost. We have been using Resale AI for over 2 years and initially signed up for the back stock feature (which is worth every penny of the monthly fee), but quickly realized that Resale AI was a game changer. I have become somewhat obsessive about checking the daily sales totals and how many buys are i... n the queue, but honestly the real time info lets me know if I need to go into the store to help or call staff in. Clients love that we text when their buy is done, and it saves staff so much time. We've been able to reduce our paperwork - not only do we use Resale for our "closet chat" and to assign daily, weekly and monthly tasks but now with Sign to Sell - no more sign in sheets!! Staff and customers LOVE Sign to Sell and as a side benefit it has significantly boosted our email list because it automatically prompts customers to enter their email address! Jackson and his team are constantly innovating and extremely responsive. I can't imagine not having Resale and am looking forward to using it from day 1 in our second location.
ResaleAI has become an indispensable tool here at Plato's Closet Mechanicsville Va! From our communications with our clients, staffing accountability, work flow, and Backstocking; ReslaeAi has streamlined our operations and saved us so much time and money. Our overall productivity has improved ten fold and the easier the transaction is for the clients the more they will sell to us...and tell their friends to sell to us too! I would never want to go back to the days without ResaleAI...trust me...Investing in ResaleAi is an investment in your Growth. Your Future. :)